Here is the list of tickets sent by users to the support mailbox. All the administrators can see the messages and their answers. A closed ticket cannot be re-opened. You can only remove (hide) closed tickets, and the removed tickets are still visible by other administrators.
Aquí está la lista de tickets enviados por los usuarios al buzón de soporte. Todos los administradores pueden ver los mensajes y sus respuestas. Un ticket cerrado no se puede volver a abrir. Solo puedes eliminar (ocultar) tickets cerrados, y los tickets eliminados siguen siendo visibles para otros administradores.
Here is the list of tickets sent by the users to the support mailbox. All the administrators can see the messages and their answers. A closed ticket cannot be re-opened. You can only remove (hide) closed tickets, and the removed tickets are still visible by the other administrators.