Here is the list of tickets sent by users to the support mailbox. All the administrators can see the messages and their answers. A closed ticket cannot be re-opened. You can only remove (hide) closed tickets, and the removed tickets are still visible by other administrators.
Here is the list of tickets sent by the users to the support mailbox. All the administrators can see the messages and their answers. A closed ticket cannot be re-opened. You can only remove (hide) closed tickets, and the removed tickets are still visible by the other administrators.
theusers to the support mailbox. All the administrators can see the messages and their answers. A closed ticket cannot be re-opened. You can only remove (hide) closed tickets, and the removed tickets are still visible bytheother administrators.